Alpha Quant Pro Troubleshooting Guide

Consult this manual if you encounter issues while running Alpha Quant Pro. Most issues are caused by improper MT5 configuration or network problems.

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1. Startup & Crash Issues

1.1 App won't start

• Cause: Corrupted Python environment or missing VC++ Runtime.
• Solution:
  1. Right click -> "Run as Administrator".
  2. Kill all Alpha Quant Pro.exe or python.exe processes in Task Manager and retry.
  3. Reinstall the latest version.

1.2 "Account Error" or "Authentication Failed"

• Cause: Sign-in, account access, device, or network issues can interrupt authentication.
• Solution:
  1. Check internet connection.
  2. Open Alpha Quant Pro login screen and sign in again.
  3. If logged in, check account and device status on the dashboard.
  4. If the problem persists, contact support.

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2. MT5 Connection Issues

2.1 "MT5 Not Connected"

• Symptom: Red DISCONNECTED status.
• Solution:
  1. Ensure MT5 is running: Start MT5 terminal first.
  2. Check Path: In Settings, verify MT5 Path points to correct terminal64.exe.
  3. Version: Update MT5 to latest version.

2.2 "Algo Trading Disabled"

• Symptom: "Algo Disabled" alert on logo panel.
• Solution:
  • In MT5 Toolbar, ensure "Algo Trading" button is Green.

2.3 WebRequest Error

• Cause: MT5 WebRequest not enabled or URL not in allowlist.
• Solution:
  1. In MT5 Tools -> Options -> Expert Advisors: Check Allow WebRequest for listed URL and add https://alphaquantpro.com.
  2. Disable firewall or whitelist MT5.
  3. Restart MT5 and Alpha Quant Pro.

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3. Trade Execution Issues

3.1 Engine Started but No Trades

• Normal: The selected strategy may remain inactive when its configured conditions are not met or active filters block entries.
• Abnormal: Signals generated but not executing.
• Check:
  1. Logs: Look for RED error messages.
  2. Error 4756: Trade Request Failed. Check lot size limits or funds.
  3. Symbol: Check for suffixes (e.g. XAUUSD.m). Input must match exactly.

3.2 Frequent Disconnects

• Cause: Network instability or High CPU.
• Solution:
  1. Use Ethernet.
  2. Disable Web Dashboard to save resources.
  3. Ensure sufficient disk space for logs.

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4. Log Analysis

Logs are in Alpha_Quant_Pro/logs/.

• AlphaQuant.log: Main log file (engine status, trading, errors — all in one).
• Older logs rotate as AlphaQuant.log.1, .2, etc.

Support: Zip the logs folder and email support@alphaquantpro.com.